Archive for June, 2012

The Lunatic at the Counter, or why you saw me crying at Target

Refilling my non-pain related medication:

  • My pharmacy registers it in their handy refill program, I get a $5 gift card.
  • My prescription is ready 2 weeks before I actually need it.
  • NOTE: in this example I never look like a drug addicted lunatic.

Refilling my pain medication:

  • Submit a monthly email request to my Doctor on Monday, a process she insists on.
  • Call the office 3 days later, after receiving no response to my email.
  • Go to the office on Thursday, the day my prescription runs out, and refuse to leave until I get my paper.
  • Take order to the pharmacy, wait 30 minutes to discover that the insurance requires something else of my Doctor. It’s after 5pm (the only time a working mom has to hang around Target, bribing her daughters with trips to the toy isles).
  • I am now completely out of the medication that I need to control my pain (because they track it that closely), medication I have taken for years without incident (I’ve never lost even a pill).
  • I beg the pharmacist for mercy, to which she nods apologetically, promises to call my Doc immediately in the AM and wishes me luck with that withdrawal.
  • I cry like a crazed lunatic as I push my kids out of the store in that damn squeaky cart.
  • The migraine I wake-up with in the morning drives me immediately to the coffee shop and then the pharmacy to remind them to call my Doc. They promise to call my cell the second the refill comes in.
  • I drag my ass to work in some pretty serious pain. Call my Doctors office and beg them to fix the prescription before the end of the day.
  • It is Friday afternoon and I am still waiting – the weekend threatening.
  • In two hours I will have to leave work early and visit my Doctors office in order to stand at the counter until they find someone to fix the damn prescription. Mustering the crazy will not be hard because this headache would make anyone a little edgy.
  • If I cannot get the medication fixed, I will end up in the emergency room this weekend and they will stamp a big red drug seeker on my chart.

This is not an unusual week for me, this mess happens all of the time for one reason or another. However, it is endlessly frustrating, degrading and unhealthy. I understand that there are systems in place to protect the drug abuser, but why does it have to create such hardship for those of us just trying to have a decent quality of life? The entire system lacks any sense of empathy for the patient, the person it is supposed to be serving. And, I pay $1,700/month for this amazing service.

Wish me luck, I’m going to need it.

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